David Said:
HIRTS & AMAZON DO NOT PUT THEIR COSTUMERS FIRST-
Neither Amazon or Hirts Nursery can figure out what their return/refund policy is on dead plants. I ordered and then received ten 4" Boston Ivy plants that where delivered over 2 wks. ago. Upon delivery I promptly opened the box and the potted 4" plants looked... weak. I planted and watered the plants the same day, there where no return instructions or planting instructions with the shipment. Four days later the plants where dead.
I called Amazon told them about my problem -Amazon said that they would contact Hirts and Hirts, would have 2 days to reply/respond to the problem (turns out Hirts did not). Almost 2 wks. later and 4 more phone calls (of which I was told 3 times there would be a replacement of product or refund)I discarded the shipping box and 10 planting pots.AS OF TODAY Amazon changed their position-Amazon told me I HAD to now dig up the 10 dead plants and ship them back to Hirts-and see if I could get a refund.
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David Said:
I bought some Vermipods from Hirt's and they all come broken open with no worm eggs...
I have tried calling Hirt's to discuss the matter with them all day but nobody has answered the phone...
They have very poor customer service and I will never buy anything else from them...
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